Frequently Asked Questions

Every product page has a detailed size chart to help you find the perfect fit, located just below the size selector. If you’re between sizes or have a specific fit question, feel free to reach out to our customer service team at team@bruny-boutique.com for personalised help.

We prioritise quality craftsmanship and careful sourcing. Each piece is selected with care, with soft and breathable fabrics that feel light and gentle on the skin.

Yes, we try to restock popular items whenever possible. To stay updated on restocks and new arrivals, we recommend signing up to our newsletter at the bottom of this page.

Not at the moment. Gift cards aren’t available in our boutique yet. If you’d like help choosing a piece for someone special, just email us at team@bruny-boutique.com and we’ll gladly help.

We believe in making your shopping experience delightful and affordable! We offer free shipping on all orders across Australia with Australia Post, no minimum purchase required.

We process and ship your order within one to three business days of placing it.

Once your order is on its way, you’ll receive an email with your tracking details, so you can easily follow your parcel as it makes its way to you. You can click here to track your order once you have received your order details.

Changed Your Mind? No Problem!

You can return your item for a refund or exchange within 30 days. Please note, for hygiene reasons, underwear, shapewear and swimwear cannot be returned for change of mind.

For all the details, read our Return Policy, or email us at team@bruny-boutique.com and we’ll walk you through it.

At Bruny Boutique, we offer a generous 30-day return period, giving you plenty of time to decide. You can return your parcel without giving a reason, counting from the day you receive it. Just make sure to send it back to us within those 30 days.

Please Note: We can’t accept returns outside of our return period due to seasonal collections. But with our generous 30-day return policy, you’ll have plenty of time to find the perfect pieces for your wardrobe!

Received a Faulty or Damaged Item? What a Shame, but We’re Here to Help!

If something’s not right with your order, follow these simple steps to get it sorted:

1. Take a photo of the damaged or faulty product.
2. Email us at team@bruny-boutique.com with the photo attached. Please include your order number and a brief description of the issue.
3. Our customer service team will review your message and work with you to resolve it as quickly as possible.

We want you to be happy with your purchase, so don’t hesitate to reach out if something’s wrong!

Once we’ve received your returned items, your refund will be processed within 7 days.

You can follow your return using the tracking number from your carrier. The 7-day processing period starts when your parcel arrives back with us, and we’ll let you know once your refund has been issued.

We’re always happy to help, so if you don’t see it by then, just email us at team@bruny-boutique.com.

We offer a range of secure and convenient payment methods to make your shopping experience seamless. Here’s what we currently accept:

• Credit or Debit Cards: Visa, Mastercard, American Express and UnionPay.
• Mobile Payment Services: Apple Pay, Google Pay and Shop Pay for a quick and easy checkout.

If you have any questions or need help with your payment, feel free to reach out to our customer service team.

If you have any questions, don’t hesitate to reach out! We’re here to help Monday to Saturday, 09.00 to 18.00 AEST, ready to assist you with any questions or concerns.

Contact: team@bruny-boutique.com or click here to use the contact form.

We always strive to respond to your questions within 24 hours, but rest assured, you’ll always hear from us within 48 hours. We’re here to help and want to make sure you feel taken care of every step of the way.

We’re thrilled to hear that you’re interested in joining the Bruny Boutique family! Please drop us a message at team@bruny-boutique.com and we promise to get back to you as soon as we can.